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Leadership and Team Development
"As a Customer Services and Support leader for a global software company, it’s critical for my team to have the tools, training, and skills to work and communicate effectively with others. We work with people across all personality types, in a variety of stressful or highly-charged situations. Being able to in-the-moment understand who we are talking with, determine what’s most important to them, focus on shared goals, and then deliver messages in a way that can truly be heard, makes the difference between great or terrible outcomes. I’ve worked with Sue Jayroe for years, for two reasons. First, the course content that Sue teaches is absolutely the best, for both individual contributors as well as developing leaders. Second, Sue’s real-world experience at applying and explaining what she teaches is amazing, making her classes come alive and literally fly by. Sue has trained hundreds of people at my company, and I can’t thank her enough for what she’s done."
Rob Vollum
Sr. Director, Dynatrace Customer Support
Dynatrace AppMon Certified Master
Dynatrace Certified Associate